I make a complaint about the "treatment" given to the heating system on the buses at this time of winter.
On Friday June 4th at the 18:30 bus., From Talca to Chillán, we had a problem, not least, considering the cold this time, as for being a passenger with heat, opened the hatches of the bus for 30 minutes, which is well cooled machine. When I consulted the assistant and asked him to close the hatches, his explanation was that a passenger was warm. This was on the passenger seat nearly opposite corner of the seat in which I came, came well-sheltered. I suggested that if he felt heat directly take off some clothes he brought over an idea that should be suggested by the assistant in charge of the machine.
Once in San Carlos, again opened the hatches (other than to stay arrested about 15 minutes, by changing the driver, since I had to make the shift did not appear). Again I asked the assistant to which part of the winter we did not understand, making after about 10 minutes to close the hatches, however, the driver turned off the heat and turned the cold air, reaching Chillán frozen.
A company the size of Tur Bus should take the time to train drivers and assistants about these issues, since it is logical that if a person complains of heat by heating, but eventually her coat on the suggestion should be that Clothing will lighten, so your problem does not affect the majority of passengers were coming to us complaining of cold and no heat.
It's just having a bit of tact and respect for others. I do not know if it help this claim, nor do I believe that someone would audit the matter, but believe me that when one is forced to use a service, it has no other than trying to get help from the company involved, if I had more options to travel between two cities, no doubt he would, but the schedules of the other companies do not fit me.
you Treatment give their passengers, rather than make a recommendation to them as a company, all I get is that you desperately seek alternatives.
Many thanks.
Atte.,
Loreto Vega
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