Estimates:
Day 03 June bought the office from the bus station Line Blue Chillan, air tickets and return to Concepcion for the next day as it would be the only way I could afford with a net purchase by having the company a minimum threshold of $ 5,000 .- to cancel this payment.
As indicated by the passages, this trip was conducted in the morning, the reason was a doctor.
returned to the bus terminal Collao, around 13:15 hrs., For the bus at 13:30 hrs. were no longer passages. For the bus at 14:00 hrs. yes there were 2 seats, the number 4 and number 30 (you can check status in the system). I went to talk to the seller of the larger module Blue Line (next to the stairs) from right to left, the second person, the first was a man, asking me to sell the remaining seats, ie validate my tickets already purchased. He refused it because the seller was speaking with her, explaining that the seat 4 is sold only if it is disabled, in fact I explained that who would travel there would be my mother, older person, and that this numbering passenger had sold me for the trip to Concepción. For medical reasons, again, needed to be back early in Chillán.
I got a very bad deal when asked where he could enter a claim to respect, and in the meantime, they both sold tickets to other passengers and the person who traveled in the number 4 was not disabled, was only a matter of will.
two people, the right man and the lady who served me refused to give me their names, I did go to another office to speak with the manager's office from that office I was asked to go upstairs where I attended a man who also refused me his name, so I was up and down until finally the offer was 2 round trip at 14:20 hrs., which meant me and arriving late to Chillán. I accepted this offer.
In Tur Bus buses offered me to travel at 13:40 hrs., Great was my surprise when I asked that I return the money, Blue Line, or at least to me change the tickets for another day as that refusal was total, while still failing to exit the bus and with an assured sale of tickets to the demand that exists on Fridays.
My request is that I return the money from the 2 unused tickets.
And my claim is that the company should have people to better deal on the sale of tickets and especially with a little more discretion, and explaining the same situation that got no response to help me at that time , feeling once again that the bus companies do what they please with their passengers, there being who they would audit.
Atte.,
Loreto Vega
Note: claim entered Sernac, Ministry of Transport and Blue Line
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