By Maria Teresa Lliteras.
If you hire a service by phone or online and want it to be removed, you have to know that we need your personal attendance before the provider
.- How many times have we tried to make it almost unbearable phone claims led us to if anything? How many times have felt that who we receive a complaint by telephone or other seems to be a person who is just across the line to meet their working hours but not to solve our problem?
I think several of us were ever involved in this kind of contingency that our patience ran out ...
Personally, I think it is a corporate policy that generally tends to be abused by our "little big complaint" .-
In that sense I think the consumer protection law to some extent made us stronger, gave the citizens new tools to address "abuse" of service providers
.- So much so that in 2008 the Consumer Protection Act (24 240) was amended by Law 26,361, which introduced some issues that have positioned with further impetus to such avatars
described .- The amendment provides the right to terminate a service in the same way he was hired (by phone or electronically). Also within the consumer has to revoke acceptance of a good or service was extended to 10 days. This is very important, because usually it is very easy to contract the service, usually by telephone, but the companies require users to a large amount of paperwork and / or to queue to terminate the service .-
is why to know when you make a claim, when you want to cancel a subscription service you can telephone or electronically invoke this law to your problem is effectively addressed. Together we can ensure that we respect, but it is better to know our rights and try to make the law is not simply a text devoid of practicality .-
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